Refund policy

At The Fine living Company India, we are committed to ensuring your satisfaction with every purchase. Please read our Refund & Return Policy carefully to understand your rights and our process.

 

1. General Refund & Return Policy

We do not offer returns or refunds on our products under normal circumstances. This policy is in place to maintain the highest hygiene and quality standards for our customers.

However, exceptions may apply in the following cases:

• The product you received is damaged or defective.
  
• The product you received is incorrect (wrong item).
  

📌 Note: To be eligible for a refund or replacement, you must provide proof of the issue as outlined in the sections below.

 

2. Eligibility Criteria for Refunds and Returns

To be eligible for a refund or return, your request must meet the following criteria:

• The product must be unused and in the same condition as received.
  
• You must provide a video recording of the package unboxing and clear images of the damaged/defective part(s).
  
• The request for return or refund must be raised within 48 hours of receiving the product.
  
  

3. Steps to Request a Refund or Return

If your order meets the eligibility criteria:

Contact Us: Email us at prashant@warpfy.com with the following details:

• Order number
  
• Clear video of the unboxing process
  
• Images showing the damaged/defective part(s)
  
• A brief description of the issue
  

Evaluation: Our team will review the provided evidence and respond within 2 working days.

Approval: If your request is approved, we will arrange for a free replacement or initiate a refund within 7 working days.

Refund Method: Refunds will be processed using the original payment method.

4. Non-Returnable Items

Please note that we do not accept returns or refunds for the following:

• Products without proper unboxing video proof.
  
• Products that have been used, altered, or damaged after delivery.
  
• Products that are returned without authorization from our customer support team.
  
  

5. Contact Us

For any questions or concerns regarding our Refund & Return Policy, please reach out to our support team:

• 📧 Email: prashant@warpfy.com
  
• 📞 Customer Support: Prashant Mishra
  
• 🕘 Support Hours: Monday to Friday, 10:00 AM - 6:00 PM (IST)
  
  

6. Frequently Asked Questions (FAQs)

❓ Can I return a product if I don't like it?

No, we only accept returns for damaged, defective, or incorrect products.

❓ How long does it take to process a refund?

Refunds are processed within 7 working days of approval.

❓ What if I receive the wrong product?

If you receive a wrong item, please contact us within 48 hours, and we will arrange a replacement.

❓ Why do I need to provide a video of the unboxing?

The video helps us verify the condition of the product at the time of delivery and speeds up the refund or replacement process.